Terms & Conditions

How We Share Information:

You agree that we can share your Personal Information, and other information that you share with us: 

  • if you request or authorise it; 

  • if the information is provided to help complete a transaction for you; 

  • with any of our affiliated companies and service providers; 

  • with financial service providers, including the financial institutions identified in your cardholder bank agreement that provide banking services in connection with your Garmentcare Ltd account; 

  • with another User, when you sign up for our Services via a referral link. The User that referred you may receive information indicating that you have enrolled with us; 

  • with non-financial companies, such as email service providers that perform marketing services on our behalf, and fraud prevention service providers that use the information to provide services to us; 

  • with a non-affiliated third-party to access and transmit your personal and financial information from a relevant institution. You grant the third-party the right, power, and authority to access and transmit this information according to terms of their privacy policy; 

  • with selected third parties including business partners, suppliers and sub- contractors for the performance of any contract we enter into with them or you; 

  • with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets or alternatively, acquire all or parts of their businesses; 

  • in response to a request for information, if we are required by, or we believe disclosure is in accordance with applicable laws, rules, regulations, governmental and quasi-governmental requests, court orders, or subpoenas or legal process; 

  • for our everyday business purposes; 

  • for publication of our events and competitions on digital and print media; 

  • protect our rights, property, or safety or the rights, property, or safety of our Users or others; or

  • with relevant law enforcement officials or other third parties, such as investigators or auditors, if we believe it is appropriate to investigate fraud.

We do not share your Personal Information with: (1) other companies for joint marketing purposes without your consent; or (2) any other third parties so they can market to you.

If you provide us with bank account or debit card information, or any other payment information, through our Services, we may share that information with third-party payment processors and other third-party service providers, solely to the extent necessary to provide you with the relevant Services.

When you are no longer our User, we may continue to share your information as described in this Privacy Policy as permitted by applicable laws.

We may disclose Analytics with third parties for our commercial purposes.

Information You Share Socially

Our Services may allow you to connect and share your actions, comments, content, and information publicly or with friends. We are not responsible for maintaining the confidentiality of any information you share publicly or with friends.

Our Services may also allow you to connect with us on, share on, and use third-party websites, applications, and services. Please be mindful of your personal privacy needs and the privacy needs of others, as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. We also do not control the privacy practices of third parties. Please contact those sites and services directly if you want to learn about their privacy practices.

Security and Storage of your Personal Information

We have suitable security measures in place to prevent your Personal Information from being accidentally lost or used or accessed in an unauthorised way by a third party. When your bank account information is transmitted via our Services, it will be protected by encryption technology, such as Secure Sockets Layer (SSL).

In addition, we limit access to your Personal Information to those employees, employers, agents, contractors and other third parties who have a business need to know. They will only process your Personal Information on our instructions. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We have, and require our third-party service providers that receive Personal Information from us to have, a comprehensive written information security program that contains administrative, technical, and physical safeguards for our respective physical facilities and in our respective computer systems, databases, and communications networks that are reasonably designed to protect information contained within such systems from loss, misuse, or alteration. No method of electronic transmission or storage is 100% secure.

Therefore, we cannot guarantee absolute security of your Personal Information. You also play a role in protecting your Personal Information. Please safeguard your email address, username and password for your Garmentcare Ltd account and do not share them with others. If we receive instructions using your Garmentcare Ltd account login information or other Garmentcare Ltd account security information, we will consider that you have authorized the instructions.

You agree to notify us immediately of any unauthorized use of your Garmentcare Ltd account or any other breach of security. We reserve the right, in our sole discretion, to refuse to provide our Services, terminate Garmentcare Ltd accounts, and to remove or edit content.

Subject to applicable law, which might, from time to time, oblige us to store your Personal Information for a certain period of time, we will retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.

Protecting Children's Privacy

Our services are not directed to, and we do not knowingly collect personal data from, individuals under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us immediately. Upon verification, we will promptly delete the data in question.

Links to Third-Party Websites

When you use our Services, you may be directed to other websites that are beyond our control. We may also allow third-party websites or applications to link to our Services. We are not responsible for the privacy practices of any third parties or the content of linked websites, but we do encourage you to read the applicable privacy policies and terms and conditions of such parties and websites. This Privacy Policy only applies to our Services.

Data security and retention

We deploy strict physical, electronic, and administrative security measures to protect your information from access by unauthorised persons, against unlawful processing and foreseeable hazards and breaches when online.

We generally retain your Personal Information for as long as is necessary for the purposes we collected it and also to give you better service. To this end, we are committed to maintaining the confidentiality of the Personal Information.

To determine the appropriate retention period for Personal Information, we consider the amount, nature and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, and the applicable legal requirements.

By accessing this Website and any of its pages you are agreeing to the terms set out above. You may also request to have all your Personal Information deleted entirely. Please note that if you request the erasure of your Personal Information, we may retain and use your Personal Information to the extent necessary to comply with our legal obligations, including but not limited to tax, legal reporting and auditing obligations.

If you would like to know more about the retention periods we apply to your Personal Information, please contact us at info@garmentcareltd.com or +234 915 421 9944.

Opt-Out Rights

If you do not wish to receive offers or other notices from us in the future, you can "opt out" by contacting us as indicated at the end of this Privacy Policy or by following the "unsubscribe" instructions in any communication you receive from us.

Please be aware that if you are a User, you are not able to opt out of receiving communications about your Garmentcare Ltd account or related transactions with us.

Prohibited Items & Substances

Customers must ensure that all garments and items submitted for cleaning are free from drugs, controlled substances, and drug‑related paraphernalia. This includes, but is not limited to, narcotics, psychotropic substances, cannabis where prohibited by law, and any item containing residue, odour, or traces of such substances.

If any such items are discovered during inspection or processing:

  • The item(s) will be immediately isolated and service suspended. 

  • Garmentcare Ltd reserves the right to refuse service for the affected order and any future orders.

  • Where required by law, Garmentcare Ltd may report the matter to the appropriate authorities.

  • Any costs incurred due to contamination, machine shutdown, cleaning, or disposal will be charged to the customer.

Garmentcare Ltd prioritises the safety of its staff and equipment. Items contaminated with hazardous chemicals, bodily fluids, flammable substances, or any material posing a health or safety risk may be refused, disposed of, or reported as necessary.

Customers are fully responsible for ensuring compliance with this policy. Garmentcare Ltd accepts no liability for consequences arising from a customer’s breach of this clause.

Beyond your right to opt out of our processing Personal Information, you also have the option of exercising any of the below rights with respect to your Personal Information: 

Right to request Correction to your Personal Information We respect your wishes to correct inaccurate information and as such you must notify us of any change in your Personal Information. If you are a User, you can change some of your Personal Information by updating your Garmentcare Ltd account profile through our Services. Changes to financial details will require you to contact us directly. If you are not a User, you can contact us as indicated at the end of this Privacy Policy to make any changes or request on Personal Information we hold about you. Any changes will affect only future uses of your Personal Information and we may need to verify the accuracy of the new data you provide to us.  Right to request Access to your Personal Information

Beyond your right to opt out of our processing Personal Information, you also have the option of exercising any of the below rights with respect to your Personal Information: 

Right to request Correction to your Personal Information We respect your wishes to correct inaccurate information and as such you must notify us of any change in your Personal Information. If you are a User, you can change some of your Personal Information by updating your Garmentcare Ltd account profile through our Services. Changes to financial details will require you to contact us directly. If you are not a User, you can contact us as indicated at the end of this Privacy Policy to make any changes or request on Personal Information we hold about you. Any changes will affect only future uses of your Personal Information and we may need to verify the accuracy of the new data you provide to us.  Right to request Access to your Personal Information

Beyond your right to opt out of our processing Personal Information, you also have the option of exercising any of the below rights with respect to your Personal Information: 

Right to request Correction to your Personal Information We respect your wishes to correct inaccurate information and as such you must notify us of any change in your Personal Information. If you are a User, you can change some of your Personal Information by updating your Garmentcare Ltd account profile through our Services. Changes to financial details will require you to contact us directly. If you are not a User, you can contact us as indicated at the end of this Privacy Policy to make any changes or request on Personal Information we hold about you. Any changes will affect only future uses of your Personal Information and we may need to verify the accuracy of the new data you provide to us.  Right to request Access to your Personal Information

Other Rights to Your Personal Information with Us

Beyond your right to opt out of our processing Personal Information, you also have the option of exercising any of the below rights with respect to your Personal Information:

Right to request Correction to your Personal Information: We respect your wishes to correct inaccurate information and as such you must notify us of any change in your Personal Information. If you are a User, you can change some of your Personal Information by updating your Garmentcare Ltd account profile through our Services.


Changes to financial details will require you to contact us directly. If you are not a User, you can contact us as indicated at the end of this Privacy Policy to make any changes or request on Personal Information we hold about you. Any changes will affect only future uses of your Personal Information and we may need to verify the accuracy of the new data you provide to us. 


Right to request Access to your Personal Information: You can ask us whether we are storing your Personal Information, and you can ask to receive a copy of that Personal Information. Before sending you any Personal Information, we will ask you to provide proof of your identity. If you are not able to provide proof of your identity, we reserve the right to refuse to send you any

Personal Information.


We will respond as quickly as we can to your requests for details of Personal Information we hold about you


Right to data portability: In certain circumstances you can request to receive a copy of your Personal Information in a commonly used electronic format. This right only applies to Personal Information that you have provided to us (for example by completing a form or providing information through our Website). Information about you which has been gathered by monitoring your digital behaviour will also be subject to the right to data portability. The right to data portability only applies if the processing is based on your consent or if the Personal Information must be processed for the performance of a contract and the processing is carried out by automated means

(i.e., electronically).

Right to request us to refrain from doing certain things with your data

or restrict the extent of our collection or processing of your data: You may object to the processing of your Personal Information where you feel it impacts on your fundamental rights and freedoms.


You also have the right to object where we are processing your Personal Information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate

grounds to process your information which override your rights and freedoms.


Right to request partial or complete erasure of your Personal

Information: You may request for us to delete or remove Personal Information where there is

no good reason for us to continue to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your Personal Information to comply with local law.


Note however that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Right to request the transfer of your Personal Information to another

party: We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Right to lodge a complaint with the Commission: If you believe that the processing of your Personal Information violates data protection law, you also have the right to complain to the data protection

supervisory authority, the Nigeria Data Protection Commission (“Commission”)

website via the link: https://services.ndpc.gov.ng/breach/.


Right to withdraw consent: Where we are relying on consent to process your Personal Information, you may withdraw your consent to the processing of Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain Services to you. We may advise you if this is the case at the time you withdraw your consent.

Right to object to decisions taken by automated means: You have the right to object to decisions made solely based on automated processing of personal data, including profiling, that may have a legal effect on you.


This means where the decision impacts your legal right i.e. freedom from discrimination or similarly significant effects. However, this right is not absolute where we have your consent, the decision is necessary for entering into or performing a contract with us, where there are appropriate safeguards for your rights.


We would implement appropriate measures to protect your rights and interests. These measures include ensuring you can obtain human intervention in the decision-making process, express your views, and contest the decision.


Grievance Redress Procedure: Any complaints, questions, or requests regarding the processing of Personal Information should be directed to our customer relations representatives via email at customercare@garmentcare Ltd.com or +234 915 421 9944, or to our Data Protection Officer at info@garmentcareltd.com. In the event of an infringement of data protection rights, we will ensure any damage is remedied within the shortest possible time.


We are committed to promptly addressing any violations of data subjects' rights. Upon receiving a complaint or becoming aware of a breach, we will acknowledge the issue within 72 hours. We aim to fully resolve all issues within one (1) month. In cases where more time is required due to complexity, we will inform the data subject of the extension and the reasons for it within the initial one-month period.


Changes to our Privacy Policy: Subject to applicable law, we may revise this Privacy Policy at any time and in our sole discretion. When we revise this Privacy Policy, we will post the revised version

via our Services and will update the date at the top of this Privacy Policy.


The revised Privacy Policy will be effective upon posting via our Services, unless otherwise set forth therein or as otherwise required by applicable law. You are free to decide whether or not to accept a revised version of this Privacy Policy, but accepting this Privacy Policy, as revised, is required for you to continue accessing or using our Services.


If you do not agree to the terms of this Privacy Policy or any revised version of this Privacy Policy, your sole recourse is to terminate your access and use of our Services. Except as otherwise expressly stated by us, your access and use of our Services is subject to the version of this Privacy Policy in effect at the time of access or use.


How can I contact Garmentcare Ltd?: If you have any questions, comments, or concerns with respect to your Personal Information or this Privacy Policy please contact us

at customercare@garmentcareltd.com or +234 915 421 9944.

Beyond your right to opt out of our processing Personal Information, you also have the option of exercising any of the below rights with respect to your Personal Information: 

Right to request Correction to your Personal Information We respect your wishes to correct inaccurate information and as such you must notify us of any change in your Personal Information. If you are a User, you can change some of your Personal Information by updating your Garmentcare Ltd account profile through our Services. Changes to financial details will require you to contact us directly. If you are not a User, you can contact us as indicated at the end of this Privacy Policy to make any changes or request on Personal Information we hold about you. Any changes will affect only future uses of your Personal Information and we may need to verify the accuracy of the new data you provide to us.  Right to request Access to your Personal Information

Beyond your right to opt out of our processing Personal Information, you also have the option of exercising any of the below rights with respect to your Personal Information: 

Right to request Correction to your Personal Information We respect your wishes to correct inaccurate information and as such you must notify us of any change in your Personal Information. If you are a User, you can change some of your Personal Information by updating your Garmentcare Ltd account profile through our Services. Changes to financial details will require you to contact us directly. If you are not a User, you can contact us as indicated at the end of this Privacy Policy to make any changes or request on Personal Information we hold about you. Any changes will affect only future uses of your Personal Information and we may need to verify the accuracy of the new data you provide to us.  Right to request Access to your Personal Information

Beyond your right to opt out of our processing Personal Information, you also have the option of exercising any of the below rights with respect to your Personal Information: 

Right to request Correction to your Personal Information We respect your wishes to correct inaccurate information and as such you must notify us of any change in your Personal Information. If you are a User, you can change some of your Personal Information by updating your Garmentcare Ltd account profile through our Services. Changes to financial details will require you to contact us directly. If you are not a User, you can contact us as indicated at the end of this Privacy Policy to make any changes or request on Personal Information we hold about you. Any changes will affect only future uses of your Personal Information and we may need to verify the accuracy of the new data you provide to us.  Right to request Access to your Personal Information

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