Claims Policy

Overview

At Garmentcare Ltd, we take pride in providing excellent service and handling every garment with the utmost professionalism. In the rare event that an item is damaged or lost during the cleaning process, we follow a clear and fair claims procedure to ensure transparency and customer satisfaction.

Reporting a Claim

To enable us to investigate and resolve issues effectively:

  • All complaints must be reported within 2 weeks after collection.

  • The affected garment must be returned along with:

    1. The order tag displaying the order number

    1. The strip outlining the garment’s condition at drop‑off

Claims submitted without these items may not be eligible for review.

To enable us to investigate and resolve issues effectively:

  • All complaints must be reported within 2 weeks after collection.

  • The affected garment must be returned along with:

    1. The order tag displaying the order number

    2. The strip outlining the garment’s condition at drop‑off

Claims submitted without these items may not be eligible for review.

Proof of Purchase

  • A valid receipt is required for compensation.

  • Claims submitted with unclear proof of purchase will not qualify for compensation.

  • Customers without a valid receipt will receive 30% of the purchase price, which may be verified through the internet or other reliable sources.

Extreme Value Garments

For high‑value items:

  • Customers must declare the garment at reception.

  • An Extreme Value Form must be completed at drop‑off.

  • Failure to declare an item as high‑value may affect compensation eligibility.

Compensation Structure

Compensation is based on the age and condition of the garment, as follows:

  • Garments less than one year old (good condition, with valid receipt): 50%

  • Garments more than one year old (good condition, with valid receipt): 30%

  • Garments in Poor Condition (with valid receipt): 10%

  • Garments less than one year old without a valid receipt (purchase value verified): 30%

  • Garments more than one year old and in good condition without a valid receipt (purchase value verified): 20%

*A garment in poor condition is one with significant damage (such as tears or severe discolouration), is weakened, heavily soiled, or aged (exhibiting storage stains or mildew). These conditions present a higher risk of further deterioration during processing.

Resolution Process

Once a claim is submitted:

  • The garment will be inspected by our team.

  • Supporting documents will be reviewed.

  • Compensation will be calculated based on the criteria above.

  • A final decision will be communicated to the customer.

Garmentcare Ltd reserves the right to make the final determination based on the evidence provided and the condition of the garment.

Thank You

We appreciate your trust in Garmentcare Ltd. Our Claims Policy is designed to ensure fairness, transparency, and professionalism in every situation.

Whatsapp